Shipping Policy for GigiandTom

Thank you for your interest in and support of GigiandTom! We are dedicated to ensuring your beautifully crafted products arrive safely and in a timely manner. This Shipping Policy outlines all the essential details regarding order processing, shipping methods, delivery timelines, and related information. Please read it carefully.

1. Order Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. This is the time it takes for us to prepare your order for shipment, which includes quality checks, careful packaging, and generating shipping labels. Orders placed after 12 PM PST on a Friday or during a weekend will begin processing on the next business day.

2. Shipping Destinations
We are currently thrilled to ship our products within the United States, including Alaska and Hawaii. We are working on expanding our international shipping options. Please check back later or follow our social media for updates on global availability.

3. Shipping Methods and Estimated Delivery Times
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to monitor your package’s journey in real-time.

The estimated delivery times below begin from the date your order is shipped (not from the date of purchase). These are estimates provided by our carrier partners and are not guaranteed, as delays can occasionally occur due to weather, carrier volume, or other unforeseen circumstances.

  • Standard Shipping (3-7 Business Days): This is our most economical shipping option. It is ideal for customers who are not in a rush to receive their order.
  • Expedited Shipping (2-3 Business Days): For faster delivery, select this option at checkout for an additional fee.
  • Free Standard Shipping: We are pleased to offer FREE Standard Shipping on all orders over $50 within the contiguous United States.

Please Note: Delivery to P.O. Boxes, APO/FPO addresses, and destinations in Alaska and Hawaii may require additional transit time.

4. Shipping Rates
Shipping costs are calculated at checkout based on the weight of your items, the shipping destination, and the selected shipping method. Your final shipping cost will be displayed clearly before you complete your purchase.

5. Order Tracking
As soon as your order leaves our warehouse, you will receive a tracking number via email. Click on the tracking link to see the current status and estimated delivery date. If you have an account on our website, you can also view your order and tracking information by logging in.

6. What If My Package Is Lost or Stolen?
GigiandTom is not responsible for packages that are lost or stolen after the carrier has confirmed delivery. The tracking information will indicate “Delivered.” We recommend ensuring a secure location for package delivery. If your tracking information shows “Delivered” but you cannot locate the package, we advise you to:

  • Check with household members or neighbors.
  • Contact your local post office or carrier directly with the tracking number for more precise delivery details.
  • If you believe the package was stolen, please file a report with your local police department.

However, for packages that are lost in transit before a “Delivered” status is confirmed, we will initiate a trace with the shipping carrier. If the package is deemed lost by the carrier, GigiandTom will either reship your items (subject to availability) or provide a refund.

7. Incorrect or Damaged Shipments
We take great care in packing your GigiandTom products to prevent damage during transit. However, if your order arrives damaged, please contact us immediately at shopgigiandtom.com within 48 hours of delivery. Include your order number and clear photographs of the damaged product and its packaging. We will assess the situation and work swiftly to resolve it.

In the rare event that you receive an incorrect item, please contact us at the same email address within 48 hours of delivery with your order number and a photo of the item you received. We will arrange for the correct product to be sent to you and provide a prepaid label for the return of the incorrect item.

8. Customs, Duties, and International Taxes (For Future Reference)
For any future international orders, please be aware that any customs, import duties, or taxes imposed by the destination country are the sole responsibility of the customer. GigiandTom has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information.

9. Contact Us
If you have any questions about our shipping policy or a specific order, our customer service team is here to help! Please reach out to us at [Insert Customer Service Email] and we will respond as quickly as possible.

Thank you for choosing GigiandTom.