Return & Refund Policy

At GigiandTom, we are dedicated to ensuring your complete satisfaction with our products. We take pride in the quality and design of our items and want you to love your purchase. However, we understand that sometimes a product may not be exactly what you expected. This policy outlines the terms and conditions for returns and refunds.

Please read this policy carefully before making a purchase. By placing an order with GigiandTom, you agree to the terms outlined below.

1. Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it. It must be unworn, unused, unwashed, and have all original tags attached. The item must be returned in its original packaging.

The following items are not eligible for return unless they are faulty or damaged upon arrival:

  • Items marked as “Final Sale” or “Clearance.”
  • Gift cards.
  • Any item not purchased directly from the official shopgigiandtom.com website.

2. Return Timeframe

You have 14 calendar days from the date you receive your item to initiate a return. We cannot accept returns requested after this 14-day period has expired.

3. Initiating a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer service team at shopgigiandtom.com within the 14-day window. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Instructions: Our team will respond with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number may not be processed.
  3. Ship the Item: Carefully pack the item(s) in their original packaging, include the original packing slip or a copy of your order confirmation, and clearly write the RMA number on the outside of the box. We highly recommend using a trackable and insured shipping service, as you are responsible for the item until it arrives back at our warehouse.

4. Return Shipping Costs

The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., we sent the wrong item) or if the item is faulty. Shipping costs for the original order are non-refundable.

If you receive a damaged, defective, or incorrect item, please contact us immediately at shopgigiandtom.com with photos of the product and/or packaging. We will gladly arrange a prepaid return label for you and process a full refund or exchange.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please note:

  • You will receive a refund for the cost of the returned item(s) only.
  • Original shipping fees are non-refundable.
  • Depending on your bank or credit card company, it may take 5-10 business days for the refund to appear in your account after we have processed it.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend processing a return for a refund and then placing a new order for the desired item on our website. This ensures you secure the item you want quickly, as stock levels can change.

7. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items (including items purchased during promotional periods) cannot be refunded.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card or coupon code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

9. Non-Returnable Items

For the health and safety of our customers, certain items cannot be returned for hygienic reasons. This includes, but is not limited to, items like earrings or intimate apparel if the original protective seal or packaging has been broken.

10. European Union 14-Day Cooling Off Period

If you are a customer within the European Union, you are entitled to a 14-day “cooling off period” to withdraw from your contract of sale without giving any reason, in accordance with EU consumer law. This policy is designed to comply with that right.

11. Contact Us

If you have any questions about our Returns & Refunds Policy, please do not hesitate to contact our friendly customer service team.